If you have purchased refund protection, please be aware that this is provided by TicketPlan on behalf of Ingresso.

To discuss your refund protection please contact TicketPlan directly.

We will always try to exchange your tickets for you. This must be for the same show and the same theatre.

You will be charged £4.95 a ticket for exchanging.

Please let us have as much time as possible. Theatres normally request 48 hours notice. With some asking for 14 days.